Purpose
This document states the Starrett Kinemetric Engineering (SKE) policy on customers supplying their own computers to run SKE Vision and Optical Metrology systems.
Details
While it is possible for SKE customers to purchase their own computers from traditional computer vendors, SKE cannot be responsible for assuring that they are compatible with SKE Vision and Optical Metrology systems. Also, SKE might not be able to provide technical support to assist customers with their third party purchased computers to get them up and running or troubleshoot after someone other than an SKE Technical Support Specialist has installed a new computer.
Rationale
The reason for this policy is that the computer in SKE Vision & Optical Metrology systems are key components that must effectively communicate with all the other electronic components, firmware and software to control the complete system and read data. Computers specifications and operating parameters from third party vendors change quickly and may or may not be compatible with SKE system components, firmware or software that are key to the operation of SKE Vision and Optical Metrology systems.
SKE design engineers, production staff, and technical support staff are very familiar with computers supplied by SKE. There are too many third party computers available for SKE staff to be familiar with them all to be able to assist customers with Third Party Computers.
Fee based Support
If a particular customer’s company policy requires a Third Party Computer, then SKE may be able to provide technical support on an hourly fee based support structure. Please contact the SKE Technical Services Manager for details.
For Heidenhain Based Systems w/Rack Mount Computer the Basic requirements are:
4U Rackmount Chassis
INTEL i7-8700 CPU 3.2Ghz
8GB DDR4 RAM
240GB Solid State Drive
Windows 10 Professional 64 bit
(1) PCI Slot
(1) RS232 Port
(2) Empty Expansion Slots for PCI Fly-Out Connections
For Metlogix Based Systems w/ Shuttle PCs, the Basic Requirements are:
INTEL i7 65W LGA 1151 CPU
8GB RAM
250GB Solid State Drive
Windows 10 Professional 64 bit
(2) USB 3.0 Ports
(1) RS232 Port
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